oke25 is committed to handling your personal information with the highest standards of care, transparency, and security. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and the rights you hold as a Member of our platform.
These principles underpin every data-handling decision oke25 makes. The full legal text follows in the policy sections below.
We collect only the personal data that is strictly necessary to provide our services, verify your identity, process transactions, and comply with our legal obligations. We do not gather data for its own sake.
All data transmitted between your device and oke25 servers is protected by 256-bit SSL/TLS encryption — the same standard used by leading international banks. Your credentials and payment details are never sent in plain text.
oke25 will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely to operate, improve, and secure the oke25 platform for your benefit.
Members have clear rights to access, correct, export, and erase their personal data. We make exercising those rights straightforward — no complex forms, no unreasonable delays. Simply contact our support team and we will respond within the timeframes set out in this policy.
We do not hold your data indefinitely. Each category of personal data is assigned a defined retention period based on operational need and legal obligation. When retention periods expire, data is securely deleted or irreversibly anonymised.
In the unlikely event of a data security incident that affects your personal information, oke25 commits to notifying affected Members promptly via their registered email address and to taking immediate remedial action to contain and mitigate the incident.
This Privacy Policy is published by oke25 ("we", "us", "our") and governs the collection, use, storage, sharing, and protection of personal data relating to Members and visitors of the oke25 Platform at oke25.bio. oke25 operates as a Trusted and Secure Platform, Licensed and Regulated Internationally, providing online casino, sportsbook, poker, virtual sports, and slot gaming services to players across Indonesia.
oke25 takes its obligations as a data controller seriously. We process personal data only for clearly defined, legitimate purposes and never in a manner that is incompatible with those purposes. This Policy has been written in plain, accessible language so that every Member can understand precisely how their information is handled.
This Policy should be read alongside the oke25 Terms & Conditions, which together form the complete agreement governing your use of the Platform. Terms defined in the Terms & Conditions carry the same meaning in this Privacy Policy unless specifically redefined here.
oke25 collects personal data in several ways: directly from you when you register or interact with the Platform, automatically as you use the Platform, and occasionally from trusted third-party verification partners. The categories of data we collect are described below.
When you create an oke25 account, we collect your full legal name, date of birth, email address, mobile phone number, and Indonesian residential address. This data is required to open and maintain your account and to perform age and identity verification (KYC).
To comply with KYC obligations and to protect the integrity of the Platform, we may request copies of government-issued identity documents such as your Indonesian national identity card (KTP), passport, or driving licence. We may also request proof of address (e.g., a recent utility bill or bank statement) and proof of ownership of your payment method.
We record all deposit and withdrawal transactions on your account, including payment method details (bank account name, masked account number), transaction amounts in Indonesian Rupiah (IDR), timestamps, and transaction reference numbers. Full payment credentials (e.g., online banking passwords) are processed exclusively by your bank or e-wallet provider and are never transmitted to or stored by oke25.
We record your gameplay history across all oke25 products — including sportsbook wagers, casino game sessions, poker hand histories, virtual sports bets, and slot sessions — along with bet amounts, outcomes, and session timestamps. This data is essential for account integrity, responsible gaming monitoring, dispute resolution, and regulatory compliance.
When you access the Platform, our servers automatically log your IP address, browser type and version, operating system, device type, screen resolution, time zone, referring URL, and pages visited. This data is collected to maintain Platform security, detect fraudulent or automated activity, and improve the Member experience.
We retain records of communications exchanged between you and oke25 via live chat, email ([email protected]), or other support channels. These records are maintained for quality assurance, dispute resolution, and compliance purposes.
oke25 uses cookies and similar tracking technologies to maintain session state, personalise your experience, and analyse Platform usage patterns. See Section 6 (Cookies & Tracking) for a full breakdown of the cookies we use and how to manage them.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, KTP number | Provided by Member at registration |
| Contact | Email address, mobile number, home address | Provided by Member at registration |
| KYC Documents | KTP scan, passport copy, proof of address | Uploaded by Member during verification |
| Financial | Bank name (BCA, BRI, Mandiri), masked account number, transaction amounts in IDR | Collected during deposit/withdrawal processing |
| Gaming Activity | Bet history, game sessions, wager amounts, outcomes | Automatically recorded by Platform systems |
| Technical | IP address, browser type, device fingerprint | Automatically collected via server logs |
| Communications | Live chat transcripts, support email records | Generated during Member–oke25 interactions |
oke25 uses your personal data solely for the purposes listed below. We do not use your data for any purpose incompatible with those stated, and we do not engage in automated profiling that produces legal or similarly significant effects without human review.
oke25 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account creation and management, payment processing, game access, and all services required to fulfil our obligations under the Terms & Conditions you accepted at registration. |
| Legal Obligation | KYC / age verification, AML transaction monitoring, record-keeping for regulatory purposes, and responding to lawful requests from competent authorities. |
| Legitimate Interests | Fraud detection and prevention, multi-account detection, platform security monitoring, responsible gaming oversight, and aggregated analytics for service improvement — provided these interests are not overridden by your fundamental rights. |
| Consent | Marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. |
oke25 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
To facilitate deposits and withdrawals, we share necessary transaction data with your selected payment provider — such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, or ShopeePay. These providers process your financial data under their own privacy policies and are bound by applicable financial data protection requirements.
We may engage licensed third-party identity verification services to assist with KYC processing and document authentication. These partners are contractually bound to process your identity data exclusively for the purposes of verifying your account and are prohibited from using it for any other purpose.
When you play games supplied by third-party studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe), your session data (e.g., game ID, bet amounts, round outcomes) is processed by the studio's systems to run the game. This data sharing is inherent to the delivery of the game service and is governed by the studio's own data processing agreements with oke25.
oke25 may disclose personal data to regulatory bodies, law enforcement agencies, or courts when required by law, court order, or other binding legal process. We will notify the affected Member of any such disclosure to the extent legally permissible.
In the event of a merger, acquisition, or sale of all or substantially all of oke25's assets, Member personal data may be transferred to the acquiring entity as part of the transaction. Affected Members will be notified via their registered email address prior to any such transfer, and the receiving entity will be bound by the terms of this Privacy Policy.
oke25 will never share your contact details, gaming history, or financial data with third-party advertisers, marketing agencies, data brokers, or any commercial entity for the purpose of direct marketing to you on behalf of a third party.
oke25 uses cookies — small text files stored on your device — and related technologies (such as local storage and session tokens) to operate the Platform effectively. The table below describes the categories of cookies we use.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, store game state, prevent cross-site request forgery (CSRF), and enable core Platform functionality. Without these cookies, the Platform cannot function. | No — essential to Platform operation |
| Performance & Analytics | Collect anonymised data on page load times, error rates, and navigation paths to help oke25 identify and fix performance issues. Data is aggregated and does not identify individual users. | Yes — via browser settings |
| Functional | Remember your language preferences, preferred game lobby layout, and other personalisation settings to enhance your experience across sessions. | Yes — disabling may reduce personalisation |
| Security | Support device fingerprinting and anomaly detection to identify suspicious login attempts, multi-accounting, and automated bot activity. These cookies protect the integrity of your account. | No — essential to account security |
You can manage or delete cookies through your browser settings at any time. Please note that disabling performance or functional cookies will not prevent you from using the Platform but may limit certain features. Disabling strictly necessary or security cookies may render the Platform inoperable or expose your account to increased security risk.
oke25 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention schedule is set out below.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML / legal obligation |
| KYC Documents | Duration of account + 5 years after closure | Regulatory compliance |
| Financial Transaction Records | 7 years from transaction date | AML / financial record-keeping |
| Gaming Activity Logs | 3 years from session date | Dispute resolution / responsible gaming |
| Support Communications | 3 years from last interaction | Quality assurance / dispute resolution |
| Technical / Server Logs | 90 days on a rolling basis | Security monitoring |
| Marketing Preferences | Until opt-out, then deleted within 30 days | Consent-based |
Upon expiry of the applicable retention period, data is securely deleted from active systems and backups in accordance with our internal data disposal procedures. Data that has been irreversibly anonymised — and can no longer be linked to an identifiable individual — may be retained indefinitely for aggregated statistical purposes.
oke25 implements a multi-layered security architecture to protect Member personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:
As a Member of oke25, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request" and your registered username. We will acknowledge your request within 2 business days (WIB, UTC+7) and provide a substantive response within 30 days.
oke25 recognises and respects the following data subject rights. Contact us at [email protected] to exercise any of these rights free of charge.
Request a copy of all personal data oke25 holds about you, along with information about how it is used and with whom it has been shared. We will provide this in a clear, portable format.
Request correction of any inaccurate or incomplete personal data we hold about you. Where data is used for KYC purposes, updated supporting documentation may be required.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our overriding legal obligations (e.g., AML record-keeping requirements).
Request that we limit how your data is used while you contest its accuracy, object to its processing, or are awaiting the outcome of a dispute — without requesting full deletion.
Request your personal data in a structured, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if you choose to do so.
Object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests; we will then review whether those interests are overridden by your rights.
oke25 is an adults-only (21+) platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes a mandatory date-of-birth declaration, and all accounts are subject to KYC age verification before withdrawal privileges are activated.
If oke25 discovers or is notified that personal data belonging to a person under 21 years of age has been collected — whether through a false declaration at registration or any other means — we will immediately suspend the account, freeze any balance pending investigation, and permanently delete the minor's personal data from our systems. Any funds deposited by a person found to be under 21 will be handled in accordance with our Terms & Conditions and applicable legal requirements.
The oke25 Platform may contain references to third-party services — such as game studios, payment providers, and sports data feeds — whose products are integrated into the Platform experience. While oke25 takes care in selecting reputable third-party partners, we are not responsible for the privacy practices or content of those third parties.
Third-party game engines operated by studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe process game session data directly within their certified environments. Their data handling is governed by their own privacy policies and by the data processing agreements in place between those studios and oke25. oke25 does not control, and is not responsible for, the internal data practices of third-party game providers beyond the scope of those agreements.
Payment providers such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja each maintain their own privacy policies governing the processing of your financial transaction data on their respective platforms. We encourage you to review those policies when using your preferred payment method.
This Privacy Policy applies solely to the oke25 Platform at oke25.bio. We accept no liability for the privacy or data security practices of any third-party service, even where that service is accessible from within the Platform interface.
oke25 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, Platform features, applicable regulations, or business operations. When we make material changes to this Policy, we will:
Your continued use of the Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and contact us to request account closure. Non-material changes — such as corrections of typographical errors, clarifications of existing language, or updates to contact details — may be made without individual notification, though the "Last Updated" date will always reflect the most recent revision.
oke25 takes privacy concerns seriously. If you have a question about this Privacy Policy, wish to exercise any of your data rights as described in Section 9, or believe that your personal data has been handled in a manner inconsistent with this Policy, please contact our Privacy team using the details below.
All privacy-related enquiries should be directed to our support team with the subject line "Privacy Policy Enquiry" or "Privacy Rights Request" so that your message reaches the appropriate team without delay.
| Contact Method | Details | Response Time |
|---|---|---|
| Email Support | [email protected] | Within 2 business days (WIB, UTC+7) |
| Live Chat | Available via the oke25 Platform dashboard | Real-time during support hours |
| Formal Written Requests | Email to [email protected] with subject: "Privacy Rights Request" and your registered username | Full response within 30 days |
If you are not satisfied with oke25's response to a privacy concern, you have the right to escalate your complaint. We encourage you to first allow our internal privacy team the opportunity to resolve the matter. If you remain dissatisfied after receiving our final response, you may escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction.
oke25 is committed to resolving privacy complaints promptly and fairly. We treat every privacy complaint as an opportunity to identify gaps in our processes and improve the standard of data protection we provide to all Members across Indonesia — including players in Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, and beyond.
Although the oke25 Platform is presented in English, our customer support team includes native Indonesian-speaking agents who are available to assist you with privacy enquiries in Bahasa Indonesia if you prefer. Simply indicate your language preference at the start of your support interaction and we will connect you with an appropriate agent.
Now that you understand exactly how oke25 protects your personal data, you can play with complete peace of mind. Explore our full range of sports betting, live casino, slots, poker, and virtual sports — all on a Trusted and Secure Platform with SSL Encryption and Provably Fair Games.